How do I contact Eigenexis Systems?

A monitored support or product-enquiry channel is not published yet. This page will list the approved channel when it opens. Please do not send documents or personal information through any other route.

Will support ask me to upload my documents?

Uploads are never needed for everyday problems. If support needs a specific file, the application will show exactly what would be sent and ask you to confirm; nothing is attached automatically.

How do I report a security issue?

Read the vulnerability-disclosure page first. A monitored security mailbox is still being commissioned, so do not send non-public vulnerability details until a verified reporting address is published there.

Help and contact status

Support before launch

Lambda PDF Basic is not released yet, so there is no product support channel and no monitored support mailbox is published. This page states the current status honestly and will be updated when an approved support channel opens.

See every feature Vulnerability disclosure

Status

Current support status

Product support: Not available, because no product has been released.
Support mailbox: Not published yet. Any approved address will be listed on this page first.
Security reports: Follow the vulnerability-disclosure policy. Its monitored channel is still being commissioned.
Privacy requests: The privacy notice explains the current status. A tested privacy-request channel is not yet operational.
Early access: Registration is currently paused. See the early-access status.

Answers

Answers available now

What Lambda PDF Basic includesPrice and licence termsAccounts, activation, and computersDownload and installation statusRelease statusPrivacy and data sharingSecurity and vulnerability disclosure

Planned

How support is planned to work

Support is designed around the same principle as the product: you should be able to see what you are sharing.

Diagnostics you review first

A diagnostic package is created only when you ask for one. Paths and file names in logs are replaced with hashes, and you see every item before anything is sent.

Documents only when you choose

If support ever needs a specific PDF, you see its name, size, fingerprint, destination, purpose, and retention first, confirm explicitly, and can cancel until sending completes.

A record of what was shared

The Privacy & Data Sharing page in the application is designed to list recent transmissions, so you can check what left your device.

Questions

Questions about support

Continue exploring

Privacy noticeSix data categories and what is never collected.Account and licensingHow activation, offline use, and computers will work.About Eigenexis SystemsThe organization behind Lambda PDF Basic.